Last updated: 24 September 2026
Information you provide
We use the information you provide to answer enquiries, prepare quotes, confirm orders, verify payments, arrange delivery or collection, and handle returns. The contact form asks for your name, email address, phone number and message. Order enquiries include your name, phone number, selected products and variants, quantities, prices, order reference and delivery or collection details. You may also send proof of payment or information about a return when dealing with us directly.
You can browse without providing contact details. We need the relevant details to respond to an enquiry or fulfil an order. Please do not send passwords, card security codes or unrelated personal information. This website does not collect card details or process card payments.
Browser storage and saved profiles
Your cart, wishlist, selected product options and order reference are saved in local storage in the browser you are using. If you choose to save a profile through the Account button, your name and email address are also stored in that browser. This is a device-local profile, not an online account: there is no password, sign-in or online order history, and saved details do not automatically sync across devices.
Saving these details does not send them to us. They remain until removed, replaced or cleared by you or your browser. Use Clear profile in the Account panel to remove your saved profile, and Remove in the cart or wishlist to remove individual items. Clearing this website's site data in your browser also removes saved cart, wishlist, profile and reference data. Blocking browser storage may prevent these features from being saved. Take care when using a shared device.
WhatsApp enquiries
When you select Order on WhatsApp, the website includes your enquiry details in a link sent to WhatsApp to prepare a message. Review the draft and press Send in WhatsApp to deliver it to us. Opening the draft does not confirm an order or payment. Details entered in the cart's enquiry form are not saved to local storage by this website.
WhatsApp processes information under its own privacy policy. We use messages you send us to respond and manage your order. Contact us by email or through the contact form if you prefer not to use WhatsApp.
Contact form and FormSubmit
Submitting the contact form sends your name, email address, phone number, message and the contact page URL to FormSubmit, which forwards the enquiry to our inbox at [email protected]. Your email address is included so we can reply. The standard-form fallback submits to the same provider and may display its verification page.
FormSubmit operates the form-delivery service and its spam-prevention measures. Its processing and any provider cookies are described in the FormSubmit privacy policy. Your submitted message may also be stored by our email provider and in our business correspondence.
Website services and sharing
Our hosting and website-delivery services, including Cloudflare on our live domain, may process technical information such as your IP address, requested page, browser details and request time to deliver and protect the site. Pages also load fonts, icons and some images from external providers, which receive the technical information needed to serve those resources. These providers may use their own logs or cookies. The shopping features described above use local storage rather than account cookies.
When arranging an order, we share the necessary recipient and delivery information with the courier. Enquiries and order correspondence pass through the messaging and email services you use to contact us. Some providers may process information outside South Africa. External websites linked from this site have their own privacy policies.
Customer photos and reviews
If you submit a photo or review for Meet the Pack, we will ask which photo, review text and display name you permit us to publish. We will only publish the material you approve. Contact us if you wish to withdraw permission or request removal from our website. Removing a feature from our site cannot remove copies independently saved or shared by others.
Retention and security
Enquiry, order and payment records are kept for the purposes described here, including resolving queries and meeting applicable record-keeping obligations. Retention depends on the type of record and those obligations. Clearing your browser storage does not delete messages already sent to us or records held by service providers.
We take reasonable steps to protect personal information. No website or messaging service can guarantee complete security. Where a security incident requires notification under applicable law, we will notify the relevant parties as required.
Your choices and privacy requests
To ask what personal information we hold about you, request a correction or deletion, object to processing where applicable, or raise a privacy concern, email [email protected] or WhatsApp +27 61 581 6059. Include enough information to identify your enquiry or order. We may need to verify your identity, and some records may need to be retained for legal obligations.
You may also raise a complaint with South Africa's Information Regulator. We will update this page when the website's data-handling practices change.